Integrated Automotive Service Centers: Operational Model, Management, and Efficiency in a Transitional Economy

by

Abstract

This article examines an integrated model of automotive service enterprises that combines repair services, auto parts retail, and customer relationship management within a unified organizational structure. Drawing on practical experience and analytical methodology, the study proposes a conceptual model for the functioning of an integrated automotive service center. Particular attention is paid to operational efficiency, resource management, and adaptation to institutional instability. The paper introduces an original model of interaction among key business elements, aimed at ensuring enterprise sustainability and competitiveness.

Keywords:

integrated automotive service centers, small business, automotive service, operational model, service management, customer relationships, auto parts supply chains, transaction costs, entrepreneurship, transitional economy, business resilience, organizational models

Author:

  • Nikolai Fedenev ORCID: ORCID: 0009-0004-5073-195X

Reviewers:

  • Igor Leonov ORCID: 0009-0004-3645-6031
  • Sergey Otnelchenko ORCID: 0009-0006-8118-0569

DOI: pending

Full Text (PDF)

Integrated-Automotive-Service-Centers_eng-1

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